Content - Privacy Statement

Data protection declaration of EXMAR / SERTO Group

Thank you for your interest in our online presence. The protection of your personal data is very important to us. The data is collected in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR). At this point we would therefore like to inform you about data protection in our company:

Which information do we collect from you?

  • Personal data for a good customer relationship with you
    The object of data protection is personal data that enable a certain person to be identified. This includes, for example, information such as name, address and other postal addresses, e-mail addresses used for private and business purposes, telephone numbers and other contact information. You provide us with this data upon request in order to be able to use a specific service. We collect and store this information and use it as the basis for a good customer relationship with you.
  • Automatic information to make our website highly attractive
    Once you contact us online and your web browser opens our website, we will receive and store certain information. We use so-called cookies and other logging methods to collect information such as the names of Internet domains and Internet hosts, IP addresses, the type of browser software and operating system used, and other access information on our website. These anonymous, non-personal data are used for trend analysis and statistics.

Where do we collect information from you?

  • Online catalogue
    With our online catalogue we offer you the possibility to process your orders online easily and without complications. We need your personal data to ensure the processing of your order. 
  • CAD catalogue
    In order to download data from our CAD catalogue, you will be asked to provide personal information. We need these for a flawless service and the provision of CAD data in the correct format for you.
  • Newsletter
    The addresses for sending our newsletter come from our customer file. If you no longer wish to receive our newsletter, please activate the corresponding unsubscribe link.
  • Making contact
    You have the opportunity to contact the SERTO Group via the contact options provided on our website and to formulate a request. We use the data you provide when contacting us only to process your request. Subsequently the data are deleted.
  • Online application
    In the context of online applications, we collect personal data about you. This information, which you voluntarily provide us with, will only be used by the respective personnel managers of the SERTO Group and exclusively in the context of the application process and for the purpose of processing your application. If your application is unsuccessful, this data will be deleted 6 months after completion of the application process. This does not apply only insofar as you have expressly agreed to a longer storage, this is necessary for the purpose of proof or if legal provisions oppose the deletion. We collect, process and use the data required for your application only with your express consent.


  • All passwords are stored encrypted and we have no access to them.
  • Please note that you are responsible for protecting your password.

Which data protection principles do we have?

  • Primarily we use your personal information to answer your inquiries and to process your orders.
  • To protect your personal information, we use reliable procedures and protect them with particular care. They are encrypted by digital security systems and transmitted to us. Our websites are protected by technical measures against damage, destruction or unauthorized access.
  • Under certain circumstances, we use your personal information for sales promotion measures within the SERTO Group and at responsible sales organizations (representatives). We will not pass on your personal data to third parties without your consent. We reserve the right to disclose your data, e.g. in case of legal inquiries or to protect our property.
  • The use of contact data published in the context of the legal notices obligation by third parties for sending unsolicited advertising and information materials is hereby expressly excluded. The operators of the site reserve the right to take legal action in the event that unsolicited advertising material, such as spam e-mail, is received.

What are your rights (right of information and right of withdrawal)?

  • Upon request, you will receive information free of charge as to whether personal data about you has been processed and, if applicable, which personal data about you has been stored.
  • Unless your request conflicts with a legal obligation to store data (e.g. data retention), you have the right to have incorrect data corrected and your personal data deleted (for the future).
  • You can object to the processing of your data at any time. We will no longer process your personal data in the event of an objection, unless we can prove compelling reasons worthy of protection for the processing which outweigh your interests, rights and freedoms, or if the processing of the data serves to assert, exercise or defend legal claims.
  • You have the right to revoke your consent to a data processing at any time without giving reasons for the future.
  • If you wish to revoke your consent under data protection law, request information about the personal data stored about you or wish to exercise your right to correct or delete this data, please contact SERTO AG in writing at the address SERTO AG, Langfeldstrasse 117, CH-8500 Frauenfeld or by e-mail at

Are personal data of minors under the age of 16 processed?

The SERTO Group does not knowingly collect, process and use any personal data of minors under the age of 16, unless the legal representatives (e.g. parents) agree to the storage and collection. In such cases, the SERTO Group will inform the legal representatives about which personal data are to be used for which purpose. Furthermore, it will inform the legal representatives that they can revoke their consent at any time and prohibit the further collection, processing and use of the data.

Who is the responsibly party for the processing?

The person responsible within the meaning of the General Data Protection Regulation, other data protection laws in force in the member states of the European Union and other provisions regarding data protection is:

Langfeldstrasse 117
CH-8500 Frauenfeld

Phone: +41 52 368 11 11

Changes to this Data Protection Declaration

The SERTO Group reserves the right to amend or supplement this data protection declaration without prior notice. In no event will your rights under this Privacy Policy be restricted without your express consent. If there are changes or additions, you will find the current version of the data protection declaration here.


As a provider, we are responsible for the content published by us in accordance with the general legal provisions. The contents of our websites are created and updated to the best of our knowledge and belief. We do not guarantee that the information provided is complete, correct and always up-to-date. This also applies to all links to which this website refers directly or indirectly. We are not responsible for the content of an external site reached by such a link.

We reserve the right to make changes or additions to the information provided, without prior notice.